Support in ongoing operations

Complete documentation and compliance

With MAQSIMA LAB+, laboratories can meet their extensive documentation obligations by means of a central software. Through its ease of use, which is largely based on established Office applications, employees require little training to optimally make use of the comprehensive options of MAQSIMA LAB+.

Numerous features of MAQSIMA LAB+ ensure compliance with the regulatory provisions. LIMS has a detailed user administration and comprehensive rights management system with which access rights can be specified down to the last detail. Automatic logout after a predetermined period also increases security against tampering.

All data and their history are recorded in an extensive audit trail. The audit trail is write-protected and allows for checking of exact assignments of objects, actions and persons. In addition, a data backup concept – for example data storage in a normalized data model – ensures highest data availability and the option of data migration.

Support and Service

The experts of LAB+ ensure compliance with the guidelines already in the conception and implementation phase of MAQSIMA LAB+. In close collaboration between customers and MAQSIMA, the relevant modules and applicable guidelines are defined and taken into account.

On this basis, an individual solution for the customer is created from the modular MAQSIMA LAB+. From the outset, a comprehensive risk analysis is performed and laboratory employees are trained in the new LIMS early on. Through a continuous validation process in this introduction phase, challenges can by identified and overcome early on.

Whether for user questions or more complex technical issues. MAQSIMA's support scores highly according to an annually conducted survey on customer satisfaction.